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8:00pm - 10:00pm

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Bob Vylan

He's A Man

Tech Support

Welcome to Jorvik Radio's Support Hub

Here you will find tutorials on how to use our systems, all the latest policies, and all the contact information you need if you need any support.
 

Need Support?

URGENT ISSUES
- for urgent issues where the station is off-air (or at immediate risk of going off air), please use the #tech-support channel on Slack and put "URGENT" at the start of your message.

NON-URGENT ISSUES
- fill out a support request form at jorvikradio.zohodesk.eu - you'll need to:

  • sign up / sign in
  • press to submit a ticket
  • provide the details of what you need
  • let us know whether it's:
    • high priority (time critical)
    • normal priority
    • low priority

If there are any issues and you are unable to access either Slack or the Support Portal, email support@jorvikradio.com and a member of the team will help you get access.
 

Support Videos

Too many songs scheduled in your show?

 

Unsure how to use beds / jingles when pre-recording?

 

How to upload, delete, and edit music in PlayoutONE:

 

Useful Links

WebVT - https://jorvik.webvt.pro

WebVT Browser - Windows, Mac (Intel), Mac (Arm64)

Company Policies

Jorvik Radio Employee & Volunteer Handbook

Employee Monitoring Policy

Lone Working Policy

Employee Monitoring Policy